• Terms & Conditions

Terms & Conditions

1. Make a booking of Halong Bay cruise

There are several ways you can book a cruise with us:

2. Price Policy

The price includes: VAT (Value-Added Tax) and service charges.

The price excludes: bank charge & other not-mentioned services.

Best Price Guarantee: We try to offer the lowest price of Halong Bay Cruises. If you see any lower price on the Internet with the same booking condition after you have made a booking through us, we will match it for you!

3. Booking Payment

Pay Online by Credit Card with ONEPAY: We are a verified member of OnePay system. We accept the payment by Visa card, Master card and JCB card. Your card information will be protected during the transmission by using security system with OnePay.

Please be advised that there is a surcharge of 3.5% for the bank fee.

By Bank Transfers:
Account Name: KHUC TAN DUNG
Account No in USD: 0851 37001 3135
Bank Address: 198 Tran Quang Khai street, Hanoi, Vietnam
Bank branch: HEAD OFFICE
Swift Code: BFTVVNVX

Other payment methods: please contact us for more detail.

4. Liability and Insurance

We are not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

You are required to have full travel insurance. We highly recommend that you purchase full coverage travel insurance from your country of origin.

5. Cancellation

Cancellations BY YOU

All cancellations must be received in writing, sent to us via fax or email.

By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy of the cruise.

Cancellations NOT BY YOU

If we are unable to provide a Halong Bay cruise tour as we've confirmed before, an alternative cruise or an alternative departure date will be suggested.

If you don't accept the alternative solution, we will refund all of your money.